Privacy Policy

Last updated: May 2, 2026

At wp3dprinting.com, we are committed to protecting your privacy and handling your personal information and uploaded files responsibly. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use our website, software, plugins, APIs, 3D model processing tools, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This may include your name, email address, billing address, contact information, account information, payment-related information, and other information you provide when registering, purchasing, contacting us, or using the Services.
• 3D Model Data: When you upload 3D models or related files to the Services, we collect and process those files to provide the requested functionality. This may include STL, OBJ, 3MF, ZIP, G-code, images, thumbnails, previews, metadata, processing results, repair results, conversion results, and other related technical files.
• Usage Data: We may collect information about how you use the Services, including pages visited, features used, processing operations requested, selected settings, selected storage region, errors, performance data, and interactions with our platform.
• Log Data: Our servers may automatically record information such as your IP address, browser type, operating system, device information, referring URLs, request timestamps, error logs, security logs, and other technical data.
• Payment and Transaction Data: If you purchase products, subscriptions, licenses, or services, payment-related data may be processed by payment providers. We may receive transaction identifiers, billing status, invoice data, and payment confirmation details.
• Support Communications: If you contact us, we may collect the content of your messages, email address, attachments, diagnostic information, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to process uploaded 3D models and related files;
• to calculate model volume, weight, print time, material usage, and other estimates;
• to repair, convert, orient, rotate, preview, analyze, or otherwise process 3D models;
• to provide e-commerce integration and related functionality;
• to manage accounts, licenses, subscriptions, payments, invoices, and refunds;
• to communicate with you about the Services, updates, security notices, support requests, and administrative messages;
• to monitor performance, diagnose errors, prevent abuse, detect security incidents, and protect the integrity of the Services;
• to comply with legal obligations, court orders, lawful requests, and regulatory requirements;
• to enforce our Terms and Conditions and protect our rights, users, service providers, and the public.

3. 3D Model Storage Regions

Where available, you may choose the storage region for uploaded 3D models and related files. The currently available storage regions are:

• North America: Atlanta, Georgia, United States of America;
• Germany: Frankfurt am Main, Germany.

The selected storage region determines where uploaded 3D models and related files are primarily stored and/or processed.

However, some technical processing, caching, backups, logging, diagnostics, support operations, security monitoring, analytics, or infrastructure services may involve other systems, service providers, or locations where permitted by applicable law.

If you select Germany as your storage region, your uploaded files may be stored and processed in Frankfurt am Main, Germany. If you select North America as your storage region, your uploaded files may be stored and processed in Atlanta, Georgia, United States of America.

4. International Data Transfers

Because we are based in Kazakhstan and offer storage regions in Atlanta, Georgia, United States of America, and Frankfurt am Main, Germany, your information may be processed in more than one country.

Depending on your location, selected storage region, hosting provider, payment provider, support process, or technical configuration, your personal information and uploaded files may be transferred to, stored in, or accessed from Kazakhstan, the United States, Germany, the European Economic Area, or other jurisdictions.

Where required by applicable law, we will use appropriate safeguards for international data transfers, such as contractual protections, data processing agreements, standard contractual clauses, adequacy mechanisms, or other lawful transfer mechanisms.

If you are located in the European Union or European Economic Area, the GDPR may apply to the processing of your personal data where our processing activities relate to offering services to users in the EU/EEA or monitoring their behavior in the EU/EEA.

If personal data subject to GDPR is transferred outside the European Economic Area, additional safeguards may be required.

5. Uploaded 3D Models and File Privacy

Uploaded 3D models and related files are processed for the purpose of providing the Services. This may include storage, caching, repair, conversion, slicing, preview generation, volume calculation, print time estimation, metadata extraction, error analysis, security scanning, and related technical operations.

We do not sell uploaded 3D models.

We do not intentionally disclose uploaded 3D models to third parties except where necessary to provide the Services, use hosting or infrastructure providers, comply with legal obligations, enforce our Terms and Conditions, prevent abuse, protect rights or safety, or respond to lawful requests.

Uploaded models may be cached for up to two days for performance and technical reasons, unless a longer retention period is required for security, legal compliance, dispute resolution, abuse prevention, backups, or technical troubleshooting.

6. Illegal or Prohibited Content

If uploaded content appears to violate our Terms and Conditions, applicable law, the rights of third parties, or the safety of users, service providers, or the public, we may review, block, remove, preserve, or disclose information relating to that content where required by law or where reasonably necessary to enforce our Terms and Conditions, prevent abuse, comply with legal obligations, respond to lawful requests, or protect our rights, users, service providers, or the public.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

However, we may share information in the following circumstances:

• Service Providers: We may share information with hosting providers, cloud infrastructure providers, payment processors, analytics providers, security providers, support providers, and other vendors who help us provide the Services.
• Legal Compliance: We may disclose information in response to lawful requests, court orders, subpoenas, legal processes, regulatory requests, or where we believe disclosure is required by applicable law.
• Safety and Security: We may disclose information where necessary to investigate abuse, detect security incidents, prevent fraud, enforce our Terms and Conditions, or protect our rights, users, service providers, or the public.
• Business Transfers: If the Services are involved in a merger, acquisition, asset sale, restructuring, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

8. Data Retention

We retain personal information and uploaded files only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Uploaded 3D models may be cached for up to two days for performance and technical reasons. Account records, billing records, transaction records, support communications, security logs, and legal compliance records may be retained for longer where necessary for legitimate business, tax, accounting, security, dispute resolution, or legal purposes.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information and uploaded files from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. You use the Services at your own risk.

10. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• access personal information we hold about you;
• correct inaccurate or incomplete personal information;
• request deletion of personal information;
• object to or restrict certain processing;
• request portability of your personal information;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority where applicable.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before responding to your request.

11. Users in the European Union or European Economic Area

If you are located in the European Union or European Economic Area, additional rights and protections under the General Data Protection Regulation (GDPR) may apply.

Where GDPR applies, our legal bases for processing may include:

• performance of a contract, where processing is necessary to provide the Services;
• legitimate interests, such as improving, securing, and maintaining the Services;
• legal obligations, where processing is necessary to comply with applicable law;
• consent, where required for specific optional processing activities.

Where personal data is transferred outside the European Economic Area, we will use appropriate safeguards where required by applicable law.

12. Cookies and Similar Technologies

We may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember preferences, manage sessions, improve performance, analyze usage, and secure the Services.

You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

13. Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, unless otherwise stated.

Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy, please contact us at:

Kazakhstan

Almaty A15T3E9

Turgut Ozal St 242

+77074951364

fuzzoidsoftware@gmail.com

Sergey Burkov